Same day delivery becomes simple for our clients through the Online Web Portal.
Below are the Frequently Asked Questions regarding the portal.
How to Log In:
1.Enter the email address or account number associated with your customer account into the Email or Account ID box.
2. Enter your password into the Password box.
3. If desired, check the box next to Remember me next time to save your credentials. We do not recommend selecting this option when using a public computer.
4. Click Log in to Account. If the information is correct, your account will open (password is case sensitive).
Frequently Asked Questions About the Web Portal
How to change your password 1. From the Home page of your account, select Edit Profile. 2. At the bottom of the resulting page, click Change Your Password. 3. Enter your Current Password in the first box. 4. Enter your desired New Password in the second box and Confirm your new password by retyping it in the third box. Passwords are case-sensitive. 5. Once the boxes are correctly filled, select Reset Password. 6. A message will appear in the resulting window, indicating that the change was a success. The new password may be used during your next login. Click Continue to return to the Home page
Order Creation and Tracking Orders may be submitted and tracked from within the Web Portal. How to Submit an Order 1. From the Home page of your account or from the navigation tab, select Order Entry. 2. On the resulting page, change the Requested by name, if necessary. 3. Select the Collection Location that corresponds to the address where the order will be collected. If the desired address is not available from the drop-down list, enter the Collection Location information into the correct text boxes. 4. Select the Delivery Location that corresponds to the address where the shipment will be delivered. If the desired address is not available from the drop-down list, enter the Delivery Location information into the correct text boxes. (Name, Phone Number, Address and email *if applicable* this will be useful in accurate and speedy delivery. This step will only need to be taken once as you can select the location again from the dropdown menu in the future) 5. Select the desired Level of service from the drop-down menu. 6. Choose the desired Options for the shipment. Required Options will appear grayed out and cannot be unselected. 8. Enter a Description of the shipment. Fill in any appropriate information text boxes within the Description section. 9. Enter Quantity of the shipment. Fill this box with a count of pieces going to the delivery location. 10. To view the order’s price before submitting, click Calculate Price for this Order 11. When the appropriate information is entered correctly, click Submit Order Now. 12. A message will appear at the top of the resulting screen, indicating that the order was successfully submitted. This page will also display details for the order, including the option to Print Shipping Label, Waybill, and/or Bill of Lading. (The Shipping Label, Waybill and/or Bill of Lading may be accessed from the tracking menu giving you a list of all orders created throughout the day)
How To View an Individual Order 1. From the Home page of your account or from the navigation tab, select Tracking. 2. The resulting page will display your list of orders. Click on the Tracking Number of the desired order. 3. The resulting page will display details for that order.
How To View All Orders 1. From the Home page of your account or from the navigation tab, select Tracking. 2. The resulting page will display your list of orders, with columns showing tracking numbers, delivery status, and other information. From this page, orders may be viewed by date from the Date range drop-down menu.
If you have any questions or concerns regarding your Web Portal Access.
Please reach out to us to get further information and we will be happy to assist you at dispatch@reinkecourierservics.com
